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Flashback™ is KTS's proprietary, 20/20 hindsight methodology for publishing technical documentation.
A decade of process refinement has perfected Flashback as a mix of interviews, research, photography, and videography that enables KTS to deliver high-impact, accurate knowledge solutions to our customers. Our goal is to provide your company with tangible improvements in product training and use, which translate to better customer service, effective product use, and lower support costs.
KTS documentation professionals complete each project using the 4-D Flashback workflow: Define » Document » Distill » Deliver.
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1 Define
Interview subject matter experts (SMEs) to learn technology and customer needs.
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2 Document
Create an accurate first draft that details information captured in the Define phase.
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3 Distill
Refine the content through an interative review/edit process.
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4 Deliver
Transfer final documents in formats appropriate for all users.
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